Cancellation policy for consumers in distance selling
You can cancel your contract within 14 days without giving reasons in writing (eg letter, fax, e-mail) or – if the case before the deadline – by returning the goods. The period begins after receipt of this instruction in text form, but not before receipt of the goods at the recipient (in the case of recurrent delivery of similar goods not before receipt of the first partial delivery) and not before fulfillment of our information obligations under Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB as well as our obligation according to § 312 g paragraph 1 sentence 1 BGB in connection with article 246 § 3 EGBGB. To maintain the cancellation period, the timely dispatch of the revocation or the thing is sufficient. The revocation must be sent to:
z.Hd. Bernd Betz,
Tel.: +49 9401 912999,
Telefax: +49 9401 2123,
Consequences of withdrawal
In the case of an effective revocation, the mutually received benefits and any benefits (eg interest) surrendered. If you can not give us back or give us the received performance as well as uses (eg benefits of use) or only partially or only in a deteriorated condition, you have to pay us compensation. For the deterioration of the thing and for drawn uses, you only have to pay compensation if the use or the deterioration is due to a handling of the thing, which goes beyond the examination of the characteristics and the functioning. By “testing the characteristics and the mode of operation” is meant testing and trying out the respective goods, as is possible and customary in the store, for example. Transportable items are to be returned at our risk. You have to bear the regular costs of the return, if the delivered goods correspond to those ordered and if the price of the item to be returned does not exceed 40 euros, or if you have a higher price of the item at the time of cancellation not yet the consideration or a contractually agreed partial payment. Otherwise, the return is free for you. Non-parcels are picked up at your place. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your revocation or the thing, for us with their receipt.
The right of withdrawal does not apply to contracts for the delivery of goods that are made to customer specifications or clearly tailored to personal needs.